Revised: 4 December 2020. 

Disclaimer  |  Cancellation Policy  |  Payment Policies  |  Shipping Policies – Shipping to CMC  |  Shipping Policies – Return Shipping  |  Terms of Service


Cardinal Mark Consulting, Inc. (“CMC”) acts on the behalf of the client and takes no responsibility for the services rendered by Travel Agents, Government Agencies, Consulates or Embassies in connection with issuance of visas and passports. CMC takes no responsibility for delays or loss of passports as may occur through above services or by any delivery service. Damage compensation is not available.

While CMC has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. In the event of an interception or unauthorized access, CMC shall not be responsible for such interception or unauthorized access, or any direct, indirect, special, incidental, or consequential damages (including lost profits) suffered by a visitor or user, even if CMC has previously been advised of the possibility of such damages. CMC does not warrant, either expressly or impliedly, that the information provided by any visitor shall be free from interception or unauthorized access and does not provide any implied warranties of merchantability and fitness for a particular purpose.

In transmitting electronic communications to CMC, the user of this web site is requesting that CMC send information to or contact the user regarding CMC products. CMC will make every effort to accommodate reasonable requests for information pertaining to its products and services in a timely manner but makes no guarantees for the timeliness of such responses. the user should be aware that CMC is not responsible for delay, non-delivery or non-receipt of any information exchanged between CMC and the user or vice-versa due to internet connectivity problems, man-made or natural disasters, force majeure, computer malfunctions or incorrect contact information (including but not limited to e-mail addresses, mailing addresses, telephone, cellular, pager or fax numbers) supplied by the user.

Cancellation Policy

CMC must receive cancellation requests in writing. A client is eligible for a refund of CMC’s service fees for services not yet rendered. CMC may retain service fees for any work completed, even if partial. Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

If cancellation of a request is made after noon or after the request has been submitted to an Embassy, Consulate, or the US Department of State, full service fees per traveler will be charged. A client who cancels a request which contains multiple visa or passport service applications after the noon deadline but before any applications are submitted will be charged the full-service fee per traveler for the least expensive visa or passport service requested.

Return shipping fees for the Federal Express service of the client’s choice will be applied to any cancelled visa or passport service.

In the event a client’s visa or passport request is denied, suspended, or issued for a limited validity by an Embassy, Consulate, or State Department, full CMC processing fees and shipping fees will apply. Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

Payment Policies

CMC accepts payment by a major credit cards, money order, cashier’s check, and company check. Credit card payments made by phone, by mail/delivery service, or over the internet (website or email) are subject to a credit card convenience fee.

If a check is returned, the client must make payment for the full invoiced amount plus a $50 processing fee using a credit card, money order or cashier’s check.

A detailed invoice clearly explaining all charges will be sent out with all completed jobs. Additional copies of paid invoices are available upon request; please email billing@CMCtouring.com.

Any questions regarding invoicing, billing, or payment may be directed to billing@CMCtouring.com.

Shipping Policies – Shipping to CMC

CMC recommends that packages should be sent to our offices via Federal Express or UPS for timely and reliable delivery. Please make a note of your tracking number.

CMC recommends that the following services should not be used to send documents to our office:

  • USPS Priority Mail or First Class Mail, as these services do not offer tracking information.
  • USPS Registered or Certified Mail, as these services may take ten or more days to be delivered.

USPS Express Mail should be used only for requests that are not urgent, as these packages typically do not arrive until late in the day.

Documents may also be hand delivered to the appropriate CMC office.

Requests for Urgent or Emergency Processing must be delivered to the appropriate CMC office via Federal Express First Overnight or UPS Early AM (8:30 AM) delivery with no signature required.

Should a client send their documents to the incorrect CMC office, additional shipping fees to send the documents to the appropriate CMC office may apply.

Shipping Policies – Return Shipping

CMC uses Federal Express as the preferred delivery service to return documents to clients. Fees for Federal Express delivery are clearly listed on CMC’ website and instruction documents. Same-day delivery and international delivery may be available upon request; contact CMC to confirm availability and pricing.

Clients may also elect to provide their own pre-paid air bill from Federal Express, UPS or USPS Express Mail at no additional charge. Pre-paid air bills from alternate delivery services may be accepted upon request; please contact CMC to confirm. Clients who wish to use their own Federal Express account number will be charged a $5 service fee for the creation of the air bill.

There will be no shipping charge for email delivery of electronic visas, such as those issued by Australia and Sri Lanka.

Completed requests may be picked up at the CMC office that processed the request by the client or a designated representative. For clients within the metropolitan area of a CMC office, courier hand deliveries may be available; contact the local CMC office to confirm availability and pricing.

CMC takes no responsibility for packages lost or misdelivered by any delivery service, but will assist the client in tracking, requesting redelivery, and requesting insurance compensation from the applicable delivery service. Applicants who provide incorrect delivery address information will be liable for a $20 fee for FedEx rerouting service.

Terms of Service

CMC will make every effort to provide you with accurate information and to obtain the travel visa, passport or other documents required for your international trip. CMC does not warrant any information that it provides, and you use and rely on CMC at your own risk. CMC does not accept any liability for individuals or organizations obtaining information from CMC who do not submit an order to CMC for processing.

CMC endeavors to provide the most current travel document requirements and related application forms, fees and processing times on our web site and application kits, however these items are subject to change frequently and without notice. The government agency issuing the visa or passport (“issuing authority”) will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to CMC for the rejection. CMC does not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any document, nor can CMC guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. CMC, in addition to the issuing authorities, reserve the right to prioritize processing according to the travel dates you provide. CMC service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Once CMC submits a travel document request to an issuing authority on your behalf, CMC’ service fees are non-refundable. All fees paid to an issuing authority by CMC on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, CMC will, at your request, make an additional attempt to secure the travel document. Additional CMC service fees will not be assessed in this situation, but you will be required to pay any additional fees assessed by the issuing authority. Orders cancelled prior to submission to the appropriate government agency will be assessed CMC’ standard processing fees. Orders that are placed on the CMC website but not submitted to a CMC office for processing within a 7-calendar day window will be assessed an instruction and form access fee. Upon request, that access fee may be credited to a future order placed within the 3 months following the fee assessment.

Payment of CMC service fees and all anticipated consular or embassy charges are due at the time of ordering service, unless account facilities have been agreed in writing prior to order. CMC reserves the right to retain passports and documents until full payment is received. CMC’ service fees are exclusive of any consular, embassy or administrative charges imposed in connection with securing the requested services and must be paid regardless of the issuance of the visa or passport. CMC service fees vary according to the number of business processing days available to procure the service, beginning with the day all necessary and complete documents are received in our office, and conclude on the day prior to your specified need date. Consulate closings and holidays are excluded. CMC’ service fees may change without notice. A complete listing of service fees can be found at www.cmctouring.com/rates.

Where an Australian Electronic Visa (ETA) or US Electron System for Travel Authorizations (ESTA) has been requested, the fee paid to CMC includes the processing of the ETA/ESTA visa only and does not include the cost of any appeals or additional services. The cost of an ETA/ESTA application is non-refundable and should your application be refused, or an existing ETA/ESTA is found, you will not be issued a refund.

CMC’s services are subject to change based upon differing visa requirements set outside the control of CMC. At all time, CMC will strive to maintain the high-quality standards associated with enhanced service. When services change due to visa requirements, the client will be notified immediately.

When CMC returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six months beyond the completion of your trip. Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision. CMC recommends all travelers secure a visa prior to departure and do not attempt to obtain one “on arrival”. CMC accepts no liability for travelers electing to obtain on-arrival visas. By engaging CMC, you agree that the sole remedy against CMC for damages in connection with any and all claims, cause of action, liabilities and damages for any kind shall not, in any circumstance for any reason, exceed the lesser of the service fees or direct costs of up to $500 for the specified traveler. Consequential damages will not be covered. Refund requests and documentation of direct costs must be submitted to CMC within 90 days of occurrence. CMC will not be liable under any circumstance to compensate you for any loss, damage or delay of travel documents or other failure or fault in performance by any third party deliver company such as FedEx, UPS, DHL/Airborne, USPS, local delivery services and other delivery methods. Likewise, by submitting an order to CMC you agree that CMC will not under any circumstances be responsible for the loss, damage, or delay in returning of passport and documents by the consulates or passport agency, nor be liable for the failure of the consulate/embassy or passport agency to issue requested documents on time or at all.

By submitting an order to, or requesting services from CMC, you agree to all the terms and conditions set forth.